![]() So I went through the process of using their uninstaller AND hunting down all their other software, including any As of now, I am using software version 2.2.6. They updated their software while we were exchanging messages, but failed to mention that. I'm almost tempted to buy a Bluetooth expert mouse as this is really getting frustrating, I keep looking for newer versions of Kensington works in hopes that it will solve the problem but so far no luck. My only saving grace is that after doing one or two restarts my trackball works again. For me anyway, I also have to use mouse keys to allow me to use the keyboard to move the mouse pointer to do a restart. Unfortunately I'm a quadriplegic and I can't just unplug the trackball from a USB port and then plug it back in again so I had to do the restarts. I found that restarting my iMac once or twice gets the trackball working again. I keep my Bluetooth mouse close at hand just so that when it does freeze I can do a restart. The fact that it's happening on two expert mouse trackballs leads me to believe it has something to do with either Kensington software or Big Sur compatibility. Hooked it up to my iMac (27 inch 2019 build) and the same thing is happening. Since my trackball was several years old I felt maybe something was just wearing out so I bought a new one. I've used Kensington Expert mouse trackball for decades now and never had a problem. I've had the same problem ever since Big Sur came out. Please note that part of THEIR ANSWER IS: "It also seems like the issue is with Big Sur customers". I am waiting for them to explain why they want me to install an older version of their software. It was interesting to also see that with the final removal of all the other Kensington files, just like you reported, all the remaining Kensington functionality had been lost. Perhaps there was a corrupted file lurking around? No hang up for one restart so I will try a few more restarts and shutdowns. Then I restarted my iMac as per their instructions. Prior to that, I used the terminal locate command to find any Kensington files and deleted them, however, some are root/wheel which I can't delete (I guess that I could if I log in as root, but are they apple system files?) I rebuilt the locate database files and searched again until I was sure that I got anything that was Kensington. and they have me installing version 2.1.18. I went back to the Kensington website and looked. I am not all that sure I thought that their latest software version was 2.2? Perhaps it was buggy?Īlso, I found a ton of Kensington files that they did not list, some of which, I can't touch. Open KensingtonWorks and check the functionality Unplug the Trackball and plug it back inġ5. Go to System Preferences > Security and Privacy > Privacy > Accessibility > check KensingtonWorks Helperġ4. Check if the software is blocked in the general tab, if so allow itġ3. Go to System Preferences > Security and Privacy > Generalġ2. ![]() Install the software from the downloaded fileġ1. Download the KensingtonWorks software from the below linkĩ. Open “preferences” folder and please look for “.plist”, tbwsettings.json and delete itĦ. ![]() Select “Go to Folder” and search for “~/Library” and returnĥ. Click on “Go” in the menu bar on the topĤ. Go to System Preferences > right click on TrackballWorks > remove and also remove KensingtonWorks software.ģ. You can also try KensingtonWorks 2.1.18 version.ġ. Hence, we request you to try on different computer to isolate the issue so that we can take further course of action. It also seems like the issue is with Big Sur customers. We would like to inform you that the ticket was closed following 14 days business rule from the first date of your contact and it is an auto generated system message. I told them I don't have another computer to mess with. Kensington closed my initial ticket when I was still waiting for their answer. Is there any way I can use my MacBook Pro to help me?Ĭompletely stumped.any help appreciated. I can't do anything with the iMac at all. I'd like to try using Team Viewer or suchlike so that I can use my Macbook Pro to access the iMac.but obviously I can't access Team Viewer on the iMac to allow permission. but yes, it's still persisting so I know it's not a mouse 's something else. So I borrowed my girlfriend's mouse just to be super certain. Seemed to be no problems but I quit everything one by one and then forced shutdown again. I then tried holding down Command + Option + Escape to see if any applications were causing the problem and needed a Force Quit. I then forced a shutdown and started up the mac again.the problem persists. So I plugged in a spare Apple USB mouse.same problem. IMac cursor stuck - tried 3 mice - same problem So my cursor is stuck.if i move my mouse quickly it does jerk around a little bit, but it quickly goes back to its favourite place currently just above the dock at the bottom.
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